Terms & Conditions
“We” and “us” means Silkeny ” You” means the person placing an order.
“The contract is agreed” – by completing and submitting an electronic order form, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.
By using the website to buy products online, you confirm that you are at least 18 years old. If you are not 18 years old it is advised that you have a parent or guardian accompany you to make an order.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
Certain steps must be followed for a contract to be formed, as described below.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered. This email is not an order acceptance from us.
When an order for products has been placed, you will be redirected to a ‘thank you’ page. You will also receive an email containing information regarding your purchase.
We do not have to accept your order, and for example, we will not accept your order if:
- We do not have the products in stock
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
- You have cancelled it in accordance with the instructions below
We reserve the right to refuse any order.
Cancelling an order before the product has been sent:
If you change your mind after placing an order, you can cancel it at any time before we send it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Returning products after sending:
Each product sold through Silkeny website is guaranteed. If you are not satisfied with the product after receiving it, contact us to discuss return/credit options of the purchase price (not including shipping), as indicated in the guarantee.
Pricing and payment:
Prices throughout the website are quoted in Canadian dollars, and payment can only be accepted in Canadian Dollars. Packing and delivery costs, if any, will be added to the total price of your purchase.
While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.
Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Silkeny through the http://shop.globalnexuscommodities.com website, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Silkeny will be raised with or adjudicated by the credit card company. Rather, you agree to contact Silkeny directly to resolve the issue or obtain a refund pursuant to the product guarantee.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
Please see individual product sales pages for information about delivery and shipping charges, where applicable.
We will email you as soon as your order has been shipped, and will advise of the shipping method (if any) at that time.
Changes to Terms & Conditions for buying products online:
We reserve the right to change our Terms & Conditions for buying products online from time to time. If this happens, we will notify you by posting the new Terms & Conditions for buying products online on the website. If you do not wish to be governed by the revised Terms & Conditions for buying products online, you must not place any further orders.
These Terms & Conditions for buying products online are governed by the law of the Canada and the Province of Ontario and you and we agree to use the Ontario courts should any dispute arise.
If any part of our Terms & Conditions for buying products online is found to be invalid by law, the remainder of our Terms & Conditions remain valid and enforceable.
Silkeny Return Policy
We will accept returns for credit on all unopened, undamaged and unexpired product. Packaging must be in original condition.
When returning product please ensure it is packed with care so product arrives at HQ in perfect condition. The customer is responsible for return shipping costs.
We do not issue credits on expired products. All SILKENY products have a two year best before date. If you are experiencing difficulty selling product, please contact the company at firstname.lastname@example.org for solutions as we are happy to assist you as best we can!
Should you receive damaged product, please immediately send a photo and description to email@example.com. A refund or credit on damaged* products will be issued up to one month after the invoice date. Silkeny will cover shipping costs of returning damaged product if we request to have the damaged product returned to us.
Silkeny 100% Buy Back Guarantee
We are so confident that our coconut oil will sell as a hot commodity that we are offering a 100% buy back guarantee to all our wholesale customers. If our Coconut oil is not selling within 6 months of your purchase call us to get a complete refund on the remaining stock you have minus the shipping fees back to our warehouse. You must contact our returns department and speak with a representative before the refund is APPROVED.
Global Nexus Commodities
Attn: Returns Department
2-25 Pollard St
Richmond Hill, ON